I have missing hours

Here is a step-by-step process for handling a payroll query when a colleague notices missing hours from their payslip:

1. The colleague who identifies the missing hours should log a ticket using the help center form, here:

https://z3n-bmdemo.zendesk.com/hc/en-us/requests/new?ticket_form_id=14324326962066 

This form will capture all the necessary details related to the query, such as the colleague's name, employee ID, and the specific issue of missing hours on their payslip.

2. Once the ticket is submitted, it is automatically logged with the payroll team. They will receive a notification about the new ticket and begin the investigation process.

3. The payroll team will review the ticket and assess the nature of the issue. They will check the colleague's timesheets, attendance records, and any other relevant data to verify the claim of missing hours.

4. If the payroll team determines that further action is required, they will escalate the ticket to the store manager. This escalation is necessary to involve the store manager in the resolution process and ensure timely response and action.

5. The store manager is responsible for responding to the escalated ticket within 24 hours. They will review the information provided by the payroll team and confirm whether there was an error in the calculation of the colleague's hours.

6. If the store manager confirms the error, they will communicate this to the payroll team. The payroll team will then proceed to correct the missing hours and update the colleague's payslip accordingly.

7. Once the correction is made, the payroll team will inform the colleague about the resolution and provide them with a revised payslip reflecting the accurate hours worked. This process ensures that any issues related to missing hours on a colleague's payslip are promptly addressed and resolved, providing transparency and accuracy in payroll management.